KALNOTE Reminders

Software Support

 

Software Support KALNOTE is developed by Retriever Technology. This means that we have complete control over the software and can answer any question related to it. Product documentation is provided as part of each installation and can also be downloaded from the Downloads page on this site. If you have a question for us then by all means try calling us by telephone or SKYPE, although we will only answer during normal UK business hours Mon - Fri. Alternatively, send us an email through the Feedback page. In all cases you will need to tell us the version number of the program you are using - this can be found in the KALNOTE program ABOUT window - together with your name, company and email address. If you are expecting an email reply from us then please ensure that you do not have any mail filters which will prevent our reply from reaching you. We can assist with the identification and resolution of problems, but queries relating to the correct operation of WINDOWS operating systems, print managers, printers and server networks will have to be addressed by your systems support staff. To assist with speedy resolution of problems we sometimes ask users to send us copies of relevant files by email. Please see the page on Troubleshooting for further details.  If you have firewalls or content filters in operation then you must ask your systems support staff for guidance and they may need to be involved in the support request. We may want to talk you through some keyboard operations so  if you do not have a telephone near the relevant computer we can offer support using Skype or remote desktop applications.  We can use this link for our remote desktop Interactive Support facility.